Support
For any questions, issues, or feedback, email us at velodromesupport@fourdimensional.co.uk and we'll get back to you as soon as possible.
Velodrome Pro is an auto-renewing subscription. To restore a previous purchase, open Velodrome and tap Restore purchases in Settings.
iOS: Manage or cancel your subscription via iPhone Settings → your name → Subscriptions.
Android: Manage or cancel your subscription via Google Play → Profile → Payments & subscriptions → Subscriptions.
You can delete your account and all associated data from within the app. Go to Settings → Delete account. This action is permanent and cannot be undone.
I'm not receiving the confirmation email. Check your spam folder. If it's not there, tap "Resend confirmation email" on the sign-in screen.
My library isn't syncing. Make sure you have an active internet connection — your library, playlists, and interval settings sync automatically while online.
I've lost access to my account. Use "Forgot password" on the sign-in screen, or contact us at velodromesupport@fourdimensional.co.uk.
Now Playing access / Companion Mode isn't picking up my music app (Android). Check Settings → Now Playing access is switched on for Velodrome in your phone's notification access settings.
View our Privacy Policy for information on how we handle your data.